Return and Refund Policy

Sealed Products

All sealed trading card products, booster packs, boxes, cases, and other factory-sealed merchandise are final sale and cannot be returned or exchanged.

Single Cards

All single card sales are final.

If you receive an incorrect card, damaged card, incorrect quantity, or a card that materially differs from the condition ordered, please contact us within 48 hours of delivery so we can make it right.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 48 hours of delivery. We may request photographs of the item and packaging.

If the issue was caused by CCGCastle or occurred during shipping, we will provide an appropriate replacement, refund, or other resolution.

Order Cancellations

Orders may be cancelled prior to processing or shipment whenever possible.

Preorder cancellations are subject to a 10% cancellation fee. Once a preorder has shipped, it is considered final sale.

CCGCastle reserves the right to limit or refuse cancellations in cases involving significant changes in product pricing or availability.

If you have any questions or concerns regarding an order, please contact us and we'll be happy to assist.