CCGCastle.com Privacy Policy

Last Updated: July 15, 2026

This Privacy Policy explains how CCGCastle, LLC ("CCGCastle," "we," "us," or "our") collects, uses, shares, and protects information when you visit, create an account on, make a purchase from, or otherwise interact with CCGCastle.com.

This policy applies only to CCGCastle.com and does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Account information, including login details, saved addresses, order history, preferences, and Rewards Coins balances.
• Order information, including products purchased, discounts, shipping details, tracking information, returns, refunds, and customer-service records.
• Payment-related information, including your selected payment method, transaction status, and information provided to us by payment processors.
• Communications, including emails, contact-form submissions, reviews, Buy List information, and other messages sent to us.
• Device and website-usage information, including your IP address, browser, device type, approximate location, pages viewed, searches, shopping-cart activity, and interactions with our website or advertisements.
• Marketing preferences, including whether you have subscribed to or opted out of email or SMS communications.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as payment processors, shipping carriers, analytics providers, and advertising platforms.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfill, ship, track, and support orders.
• Create and maintain customer accounts.
• Administer Rewards Coins, promotions, returns, refunds, and Buy List submissions.
• Respond to questions and provide customer service.
• Send order confirmations, shipping updates, account notices, and other service-related communications.
• Send promotional emails or text messages when permitted by law and your communication preferences.
• Operate, analyze, personalize, and improve our website, advertising, products, and customer experience.
• Prevent fraud, unauthorized transactions, account misuse, and security incidents.
• Comply with tax, accounting, customs, legal, and regulatory requirements.
• Enforce our policies and protect the rights and safety of CCGCastle, our customers, and others.

3. Payments and Financial Information

Payments on CCGCastle.com are processed by third-party payment providers, including credit-card processors and PayPal.

CCGCastle does not store your complete payment-card number, card security code, or PayPal login credentials. We may receive limited transaction information, such as your payment method, billing address, transaction identifier, payment status, card type, or the last few digits of a payment card.

Please do not send complete credit-card information, security codes, or payment-account passwords to us by email or through customer-service messages.

4. Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, tags, and similar technologies to operate the website, maintain shopping carts and customer accounts, remember preferences, analyze website activity, prevent fraud, and measure advertising performance.

These services may include Google Analytics, Google Ads, Meta Pixel, and Klaviyo. Depending on your settings and the services used, these providers may receive information such as your IP address, device identifiers, browsing activity, advertising interactions, and information about visits or purchases.

We do not sell personal information for monetary payment. However, some privacy laws may define the use of certain advertising cookies or pixels as "selling," "sharing," or using information for targeted advertising, even when no money is exchanged.

Where required, you may control non-essential cookies and advertising technologies through our website privacy settings or "Your Privacy Choices" tool. You may also adjust your browser settings to block or delete cookies, although doing so may affect shopping-cart, account, or checkout functions.

Where required by applicable law, we honor qualifying browser-based privacy preference signals, such as Global Privacy Control.

5. How We Share Information

We do not sell personal information for money. We may share information as reasonably necessary with:

• Payment processors and fraud-prevention providers.
• Shipping carriers and order-fulfillment providers.
• Website hosting, software, database, security, and technical-support providers.
• Analytics, email, SMS, advertising, and marketing providers.
• Accountants, attorneys, insurers, and other professional advisers.
• Government agencies, courts, or law-enforcement authorities when required by law.
• Parties involved in a merger, sale, financing, reorganization, or similar business transaction.
• Other parties when you direct us or give us permission.

These providers may use information to perform services for us and, in some cases, according to their own privacy policies and your privacy settings.

6. Email and SMS Communications

We may send transactional messages relating to your orders, shipping, returns, account activity, customer-service requests, and website security.

You may unsubscribe from promotional emails using the unsubscribe link in any marketing email. Unsubscribing from promotions will not prevent us from sending necessary order or account communications.

If we offer promotional text messages, they will be sent only after you provide the consent required by applicable law. You may withdraw that consent by following the opt-out instructions included in the message. Consent to marketing text messages is not required to make a purchase.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary to complete transactions, maintain accounts and Rewards Coins, provide customer service, prevent fraud, resolve disputes, and satisfy tax, accounting, customs, and other legal requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password and should contact us promptly if you believe your account has been accessed without authorization.

8. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction or deletion of personal information.
• Obtain a portable copy of certain information.
• Opt out of the sale or sharing of personal information or its use for targeted advertising.
• Withdraw consent where our processing is based on consent.
• Appeal a decision concerning a privacy request.
• Exercise your privacy rights without unlawful discrimination.

To make a request, email contact@ccgcastle.com with "Privacy Request" in the subject line. Please describe your request and provide enough information for us to identify the relevant account or records.

We may need to verify your identity before completing a request. Certain information may be retained where necessary to complete transactions, maintain legally required records, prevent fraud, protect security, or establish or defend legal claims.

If we deny a request and applicable law gives you a right to appeal, you may email us with "Privacy Appeal" in the subject line and explain why you believe our decision should be reconsidered.

9. International Customers

CCGCastle is based in the United States. If you access our website from another country, your information may be processed in the United States and in other countries where our service providers operate.

Where European, United Kingdom, or similar privacy laws apply, we process information as necessary to fulfill orders and provide requested services, comply with legal obligations, pursue legitimate business interests, or based on your consent.

International customers may have rights to access, correct, delete, restrict, object to, or receive a portable copy of their information, withdraw consent, and submit a complaint to their local data-protection authority.

10. Children's Privacy

CCGCastle.com is a general-audience retail website and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

Customers who are not old enough to enter into a binding purchase agreement where they live should use the website only with the involvement and permission of a parent or legal guardian.

11. Policy Updates and Contact Information

We may update this Privacy Policy when our practices, technologies, or legal obligations change. The date at the top of the policy will show when it was most recently updated. We may provide additional notice when required by law or when a change materially affects how we use personal information.

If you have questions about this Privacy Policy or CCGCastle's privacy practices, please contact:

CCGCastle, LLC
Attn: Privacy Request
2 Craftsman Road
East Windsor, Connecticut
Email: contact@ccgcastle.com